Critical Success Factors of E-Learning Systems: A Quality Perspective

Shahid Farid, Mubashra Qadir, Moiz Uddin Ahmed & Muhammad Daud Khattak


E-learning is becoming mainstream and novel driving force for the learning and training. Industry and educational institutions are investing heavily in this electronic mode of training and education because of its accessibility, ease of training, up-to-the-minute learning, effectiveness of cost and flexibility. Besides its advantages, low level of uptake in this mode of learning is perceived due to lower quality of these systems. Therefore, this work intends to gather the proposed Critical Success Factors (CSFs) from state-of-the-art literature regardless of the dimension and/or perspective in which these CSFs have been proposed. Moreover, this study scrutinizes the coverage and effect of CSFs on the quality of e-learning systems according to their severity and importance for higher education institutions. Intensive literature review has been done for identification and collection of CSFs regardless of their perspective. Empirical investigations were conducted to extract the CSFs influencing quality of e-learning systems. Cronbach’s Alpha and factor analysis method has been utilized to ensure the reliability and ranking the identified factors.

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